5. However, after a power cut earlier this month (don't know if it was the cause of my issue or just a coincidence), now the app keeps clearing all the groups. Other notable elements are the Hub 4’s integrated parental controls, which allow you to cut off any device from your network at set times (such as children’s laptops after bed time) and WPA2. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-B User Guide-SI v7 [2]. Use your parental control PIN to control access to programmes with an age rating. It was something technical on BT's side of things. Back to Top. Start; 1 Download your free broadband help tool; 2 Choose if you want parental controls; 3 Log in to set up your extras; Get more from BT with our free apps. You may want to keep your Mini Hub plugged in to make. Find the best signal location in your house - this is often near a window. 4ghz network before you start the setup. Next, select the first device that you want to control and choose the days and times for which you want to set limits. BT Parental Controls help keep your children safe online. 5. The Account Holder needs to set up and maintain this service. The BT Parental Controls don't serve my needs - I want to completely restrict internet access - not just some. Options. All you need to know about your BT Business Smart Hub. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. We have gone from no sites being blocked even though the filter level was set at light, to now nearly all sites being blocked as it says we have strict filter level. It uses a mobile signal to connect your devices until we've fixed the fault. . Low on minutes, data or texts? Just add one of our bolt-ons. BT Virus Protect Download it on your device so you’re protected whenPress the power button HDMI port for Ultra HD Powerline Adapters to the front of your TV Box to turn and HDR. 35 BT Smart Controls | Support | Terms and Conditions | @ British Telecom 2023 BT Parental Controls doesn't inspect content returned from a site, it looks at the URL and the category it has been assigned to. Although this is being looked at for a future firmware update. BT Access Control will block all incoming and outgoing Internet traffic to specific devices at the times you choose. Please note: the Smart Hub 2 doesn't have this capability as it's designed for use with Complete Wi-Fi. The Parental Controls are slightly different in that you need to click. Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. Select Next. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. licquorice. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. There are a range of filters to choose from to block content and usage. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. BT Sport; Mobile Plusnet Mobile; Sim only deals. Coverage checker. So I switched controls off for a while. That will clue him in on your activities, and you wont be able to completely hide. Help & supportThanks , will give that a try and report back. Find the best signal location in your house - this is often near a window. A master reset will delete all personal configuration settings on your BT 4G Home Hub. They're now called Wi-Fi controls. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. Your Parental control PIN is set on each box. No BT Home Hub 4. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. 99 a month from month 25. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. To find out how to use it, just click on the dropdown for your Hub. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Prior to this they worked without fault. 28. BT Smart Hub 2. There are a range of filters to choose from to block content and usage. My plusnet hub was working 10 days ago but I must admit I didn't check it was the other day when I swapped it for the BT business smart hub. 65% of young people aged 11-16 are in favour of the. • Stop smart devices from sending traffic on internet (printers, etc). Filter harmful sites and easily manage how much time they spend on apps like YouTube, Roblox, SnapChat and more. These filters will also apply if you use your BT ID to log in to BT Wi-fi. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. BT Sport; Mobile Plusnet Mobile; Sim only deals. This should tell you the band to which you are connected. In my conversations with BT Tech, they have said it is showing i do not have Parental Controls switched on and have not been able to tell me what the problem is. See I've forgotten my PIN Change your parental control settings. Once activated, you will then be able to change your filter level to. We would appreciate it if you could take a couple of. There are a range of filters to choose from to block. Enter your admin password. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. Use your parental control PIN to control access to programmes with an age rating. Slide the button to Off in the BT. Re: Cannot manage BT Parental Controls. Launch your browser and visit a website of your choice. I have reset the hub, reset the level of control, tried blocking individual sites, and checked on multiple devices, but there is absolutely no restriction. They are easily over come and are device specific. If you are setting up a BT hub for the first time, it's very simple to set up parental controls. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-A User Guide-SI v6 [2]. The 'My Extras section is nowhere to be seen. Hi kimb1, BT Whole Home Wifi Mini system does not support scheduling (blocking certain devices from using the internet as specified times). Can anyone tell me how to overcome this as w. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Your payment PIN can be used to. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. BT Smart Hub and Ultrafast Smart Hub - switch on access controls. 1. Got a bundle, like a BT Mini Hub or BT TV, too? Set up your Smart Hub first before setting up anything else. You can change it at any time. Parents can set filters that best suit their family’s needs from one of our 3 pre-defined filter levels – strict, moderate or light, or they can completely personalise the. BT Broadband . The default PIN is 1234. This will open the Hub Manager. . I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. Our network reaches over 99% of the UK, so we've got you covered. At this stage, you’ll be asked to enter your admin password. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Also bear in mind, if your kids are tech savvy you will never win. You can change it at any time. 99 a month, or £53. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Having not used access controls on any of the Homehubs, I was going on information that other posters provided. Short of locking away the hub and socket. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Click on the clock icon and set the times when the. Good Luck. Coverage checker. 4GHz channel has a throughput of 289Mbps. Learn about the 4G Mini Hub for BT Halo customers. 168. Parental Controls not working My wife and I have successfully used the BT App to control the internet access for our teenage son, especially at night. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Pack your Mini Hub with all cables and instructions into the original box. The default PIN is 1234. Bolt-ons. Your payment PIN can be used to. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. 12. Do I need to g. Email; Billing. How do I turn off Smart set up on my BT Hub? Click Save. Select Control wi-fi access for your devices to manage your. You can adjust these settings in the mobile section of MyBT. Low on minutes, data or texts? Just add one of our bolt-ons. Parental Controls are set by default on the Min Hub. Sites such as Google are defined as 'Search Engines' and are not blocked by BT Parental Controls. Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. e. 50K+ Downloads Everyone info About this app arrow_forward Check in when you’re miles away Watch over your family, pets and home wherever you are. Set up your card in minutes. Select More Options > Content Restrictions > turn on Block Inappropriate Apps And Games and Block Inappropriate Websites. However, if you don't have one, you can still use Content Controls, but you must make sure you’re using BT DNS settings. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. Our network reaches over 99% of the UK, so we've got you covered. You can also select Settings from your remote control, Home Menu or with voice control. Please try after 15 minutes. BT has launched BT Parental Controls to help protect children online, offering internet filters for. 254 into the address bar. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. Open a web browser. BT knows being able to browse the web safely is important, especially if you have children – and with our free BT Parental Controls,we help to keep them safe online. The default PIN is 1234. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. 11ac. The latest firmware for the SmartHub 2 is: v0. Go to the URL of a proxy site. As was previously mentioned you don’t need to switch off the firewall you just need to switch off the 5ghz network on the Smarthub. 85. Thanks Neil Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). The parental controls have not worked since it was connected. . Yes BT Home Hub 3. These filters will. That’s easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. Press then go to (Settings) (at the top right of your screen) and select Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. I have turned on and off my smart hub and also reset it several times over the months sinc. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to inactive. 3. BT clearly takes online security seriously, with a three-pronged defence system – Parental Controls allow you to control what can be accessed online, Virus Protect covers up to 15 devices against harmful software and activity, and Web Protect offers warnings if you ever come across anything that seems fishy. 254 into the address bar. There have been a few issues with parental controls not. BT Parental Controls is a new service that allows you to stay in control of what your family accesses on the internet and it's FREE for all BT Broadband and BT Infinity customers. BT Parental Controls and BT Cloud. 12. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. BT access control is based on MAC and hostname. Parents be aware that the latest firmware update has removed the ability to manage access control in Home Hub 2. 35 BT Smart Controls | Support | Terms and Conditions | BT Smart Controls Version 1. Seems a shame that the BT Parental Controls settings seem to make no difference. on 11-05-2020 03:27 PM. To get the actual xbox console working with xbox live I had to change the DNS settings in the console to google DNS settings in the console settings. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. For example, you can control your children's internet use when you're not about. Alternatively, go to Parental Settings > Settings. Cancel anytime. So if anyone has a more elegant solution then. Beware DNS setting override BT parental. Bolt-ons. Choose your child’s device below to find step-by-step instructions on setting up parental controls. The Hub Manager is where you can change or view your Hub’s settings. 10-04-2021 11:58 PM. On/off light control BT Smart Hub. Let your kids browse online safely. Sign into your My BT account online. Once activated, you will then be able to change your filter level to. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. BT Smart hub 2 parental controls. Non-BT business hub or router: It's preferable that you use a BT Business Hub. BT Parental Controls have been around for almost a decade, with customers having to actively choose whether to enable them when signing up for their broadband and setting up their Smart Hub. Re: Parental Controls - Time restrictions. . Flexible and affordable sim only deals with no contract. Follow these easy steps to set up BT Parental Controls to block YouTube:WPS Unplug any existing broadband kit, then…. To set up parental controls, you should: Log in to My BT. 1. 3MB/sec by a 10MB/sec margin, and its. It can handle 1 Gigabit internet connection speeds, and has optimized traffic algorithms for gaming devices. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. i tried to change it back and it didn''t work. Assuming your region is correct select Next. 254 into the address bar (where you normally type the internet address; there’s no need for or just type the number directly into the address bar). The default PIN is 1234. Bills & Packages; BT Groups. If the LED shows there is no connection, the next thing to check is whether there’s a problem in your area. Parental Controls set-up tutorial for BT Internet ConnectionsBT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Bear in mind that if you have Digital Voice you will need to use the BT Smart Hub2. 4. g. The issue I'm having is tha. To find out how to use it, just click on the dropdown for your Hub. Set time limits: This is a great way to make sure your kids aren’t spending too much time online. 1 254, as BT chap suggested). They remain OFF. Help & supportParental controls and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. 5. It might also be worth switching the Wi-Fi off on the iPhone and then back on again to make sure that it’s connected to the 2. Distinguished Sage Mark as New; Bookmark;. 27. BT Parental Controls help keep your children safe online. Welcome to BT TV Over the next few pages you’ll find everything you need to get your BT TV Box Pro up and running. 3. 1. That’s why we include BT Parental Controls free with all our broadband packages. 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and. Parental controls required on BT TV even though they're set to off Go to solution Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. This will explain why the hub is losing the details you are putting in. Folks, Just joined BT and am disappointed by the Parental Controls. I've seen this happen before when a Fibre upgrade has been delayed and it is due to a mismatch with our system records. . BT Smart Hub Aerial cable (not supplied) HDMI cable 1 (connect to TV) Power supply cable (use power cable provided in box) 3 2A. Select the times. For business and public sector; For global business; Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn. The. ThatÕs why we include BT Parental Controls free with all our broadband packages. From the Hub Manager, go to Advanced settings , Wireless and then to MAC filtering. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Click Change Settings next to BT Access Controls. com, reset hub, phoned bt customer services, but nothing works. Open a new web browser. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. - see in the dark – the app comes with night vision. Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn them back on slide the. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. There are a range of filters to choose from to block. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A site is being blocked incorrectly by BT Parental Controls. Get started today. Thanks will do. Simple. My new BT home hub 5 also arrived yesterday and parental controls don't work with that either. If you're logged into the app with a BT ID that has account holder status you can manage the Wifi controls on a Smart Hub 2 by following the below steps. Open the Amazon Alexa app. 3. Energized. You’ll be asked if you want to Activate Parental Controls, select OK. . When I try to access certain websites (e. This is actually faster for the console. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. Click on the clock icon and set the times when the restrictions apply by clicking in a box and dragging the cursor over the required blocks. Simply follow the steps below. If you have full fibre FTTP, you simply need a router. I have seen other posts with similar issues and have tried the solutions recommended. Cell Phones. If you do encounter slowdowns in your network, it can be caused by a misconfiguration in your network or on one of your devices. Before you go ahead, try these steps to improve your wireless connection. Smart Parental Control Capabilities. I've also got a Wi-Fi disc setup. If you have FTTC (I e your hub plugs into the master socket) rather than full fibre (FTTP), you need the DSL modem/ router version rather than the RT router only version though. All you need to know about your BT Business Smart Hub. TV. Page 4: Getting Started A: Connecting by Wi-Fi? plug your aerial (blue and introduce you to your TV Box pack. The default PIN is 1234. Full Fibre 900 with Halo 3. EE. 5. Non-BT business hub or router: It's preferable that you use a BT Business Hub. Wi-Fi dead-zone killer; Superior Tri-Band Speed; Built-in smart hub. 5. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. But if you're having problems, you can try creating another wireless network by splitting your Hub's SSID. If you report a fault with your broadband, we'll send you a Mini Hub straight away at no extra cost. For example, you can control your children's internet use when you're not about. There have been a few issues with parental controls not activation due to data mismatch. They were working fine before. Parental control apps are no use what so ever. Hub firmware version is v0. This issue was resolved by resetting my Smart Hub 2 to its factory settings. There are a range of filters to choose from to block content and usage. Unfortunately there is no way of setting it up those controls on a Business Hub. Follow these simple steps to permanently remove BT Parental Controls. It will also restore the web-based management settings to their default values. This has been the case for at least 4 weeks. For example, you can control your children's internet use when you're not about. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Distinguished Sage Mark as New; Bookmark; Subscribe;. I am not sure if my daughter has done something to her laptop to prevent me from setting time controls as she has some tech savvy f. . Due to some special reasons such as application cache, security software protection, VPN encrypted connection, etc. There are two PINs: one for parental control and one for payments in BT Player. Low on minutes, data or texts? Just add one of our bolt-ons. I have a slight concern also that the other BT. Home setup, Wi-Fi & network discussions. Alternatively, you may reset your hub using your Hub Manager: Navigate to your BT Business Hub Manager. Once activated, you will then be able to change your filter level to. There is obviously a software problem with the access controls on the new hub which has also been reported on other threads on the forum. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. browser will ask you if you want to activate any of your BT Extras, including BT Parental Controls. Its probably being blocked by parental controls or BT Web Protect. For the Smart Hub 2, the 5GHz channel has a maximum throughput of 1733Mbps and the 2. I am the account holder. You can then manage your BT TV account and change your Netflix plan. That would be quite useful functionality. To lock apps: Step 1 – From the Smart TV home menu, select Apps. Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. BT Access Control lets you set times when certain devices on the network can't connect to the Internet. 168. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. Parental controls for Apple, Android and other devices. . Payment PIN help. Let’s set up your TV Box and remote. ft. BT is the only UK broadband provider to offer at least 100GB storage with all its new unlimited broadband packages. If you are not able to acce. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. Enable parental controls. Type 192. BT Parental Controls allow you to restrict certain types of websites on. If you are not able to. Got a bundle, like a BT Mini Hub or BT TV, too? Set up your Smart Hub first before setting up anything else. For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £83. 3. Hi @Abbasbot, welcome to the community and thanks for posting, you'll find access controls for your Smart Hub 2 in the My BT app. Trouble is, I can't see. I can still turn off Parental Controls by fully logging in etc, although the original feature worked well. Unfortunately there is. Existing customer with a BT Hub. DarrenW sorted it out for me.